Hillier Linda DO at 630 South Raymond Avenue # 320 in Pasadena, California

Customer Reviews about Hillier Linda DO

• ✪ ✪ ✪ ✪ ✪
  My bad experience is not directly as a result of my encounter with Dr. Linda Hillier, since she didn't even give me that chance, but rather as a result of her greed, unprofessionalism along with her staff, and possibly foul play involved to skip an inconvenient insurance process and rip me off. I didn't choose to see Dr. Hillier in particular but she was one of the doctors I was suggested by my neurologist for having some blood work, and it turned out that she was in the list of PCP's covered by my insurance. There wouldn't have been much consultation with Dr. Hillier and not much time taken out of her schedule since all that needed to be done was on file. It was only routine and I didn't need her opinion about anything. I called to schedule an appointment and gave the receptionist my insurance information. She called them and got back to me verifying that my insurance "is NOT Obamacare" which the doctor does not take and that it will cover my visit with Dr. Hillier. I made the necessary arrangements to make that appointment and went the next day. After having filled out the paperwork, handing my insurance card, and waiting there for about 20 mins, the receptionist told me my insurance does not cover for doctor's visits. What?!! I was standing there dumbfounded asking her to reconsider and check again, reminding her that she's contradicting herself from the day before, and insisting that the doctor's name is in the list of doctors covered. They were kind of aloof, but after having to insist, called some number (which I later found out was the wrong one) and talked with a rep (whose side I didn't hear) right in front of me and again persisted that I'm not covered for any doctor's visits. While she hung up, I considered the possibility that the doctor's name being in their list was some kind of error. I asked if I could still see Dr. Hillier anyways and how much I would be billed, and after checking with the doctor, her reply was that it was going to be $295!!! (three times the average) that should be paid right away, with no payment plan provided. Nice way to cash in on patients! I was furious, said there's no way I will pay that, and left. I came back home impatient to call my insurance and rant about their misrepresentations and their poor coverage. The rep I talked to insisted that Dr. Hillier is under coverage and I should have at least been informed there will be a discount of 50-60% off of the bill, with a bill sent for the rest of the balance, later. She persisted that the receptionist did not call the right number, otherwise they would've been told the same. I told the rep to call the doctor's office and get back to me, since I'm being stuck in the middle of a he said she said situation. After hours of trying and getting a hold of them (apparently they weren't answering at first), the rep called and confirmed that her statements were indeed true, and asked that I get back with Nicole from the doctor's office to set up for another appointment which would be covered. They didn't even have the courtesy to call me back and apologize or set up for a new proper appointment with no ripoffs. Of course, after having that bad experience, I chose to go with another PCP and made another appointment. The process was smooth and straightforward. So the staff was unprofessional and inconsistent to say the least, and possibly dishonest and deceptive in attempt to skip a process with claims and billing. To think that I could've been corned to pay this ridiculous amount imposed by a greedy practice is outrageous. Beware of being taken advantage of. Update Just revisiting this old review after receiving google emails about 2 people finding this helpful. To the the member below "Louise A. C". Apparently, you didn't read the whole review or at least understand it. Or is it that you're affiliated with the doctor and just wanted to negate me, who knows. What we know is that you're trying to balance the score with your review. Office screwed up, plain and simple, not the insurance.
  February 12, 2017

  by Naji Kerio

Photo gallery of Hillier Linda DO

About Hillier Linda DO in Pasadena